Frequently Asked Questions
The bottle keeps water ice-cold for 12+ hours — even in high sauna temperatures.
Yes. It's designed specifically for high-heat environments like saunas. The 304L stainless steel body and bamboo insulation can handle up to 200°F+ without any issues.
No. The bamboo sleeve stays cool to the touch, even in extreme heat. You’ll never burn your hands picking it up.
Yes. The bottle features a secure, twist-on bamboo lid with a silicone seal that makes it fully leakproof, even upside down.
Yes, you can. While it’s optimized for cold water in hot environments, it’s safe for warm beverages too, just avoid boiling liquids to preserve the bamboo and seal.
No. The bottle is made from odorless, food-grade stainless steel and bamboo, completely free from plastic, toxins, and unwanted smells.
Shipping, Returns & Exchange
We ship orders within 24–48 hours.
Delivery typically takes:
- 3–7 business days within the U.S.
- 7–14 business days internationally.
You will receive a tracking link as soon as your order ships.
e can make changes or cancellations within 12 hours of your purchase.
After that, the order may already be processed, but you can still contact us and we will do our best to assist you.
If you choose to open a payment dispute through your bank or payment provider, please note that the review process can take up to 30 days. During this period, the order and any refunds will be placed on hold until the dispute is fully resolved.
Yes! We offer free express shipping on orders over $49.
Orders below this threshold will show the shipping cost at checkout.
Once your order is fulfilled, you’ll receive an email with a tracking number and live tracking link.
If you can't find it, check your spam folder or contact our support team — we'll resend it instantly.
If your package is delayed, we monitor it until delivery.
If it’s lost in transit, we will reship your order for free
